Endzlab Sale Terms

Orders are placed online by creating an account or remaining visitor. Orders will be invalidated in the event of non-receiption of the payment.

Receipt

endzlab.com will send you the receipt via email along with your order. Invoices can also be downloaded from the ordering area.

In case of requesting the invoice please contact us at our email address contact@endzlab.com sending us the complete data for correct completion.

Delivery

The delivery takes place at the moment of receiving the address of the shipment. In home delivery it will be necessary for the receiver to sign the delivery note or document justifying the delivery of the order. The signature of the delivery note does not imply conformity and only serves to prove that delivery has occurred. It does not therefore affect your contractual rights or assume conformity with a product in bad conditions. Without prejudice to your contractual and legal rights, we request that in order to be able to process any incident related to the shipment of the merchandise we communicate within a period not exceeding 24 hours any incident related to the shipment, such as missing or lost any of the products purchased, damaged product, open merchandise, etc. Note that the signature of the delivery note is necessary to deliver the product so you must make sure that other people can receive the purchase on your behalf. laser-bcn.com does not accept any responsibility for the receive made by another person in its name without the proper authorization when said reception is carried out correctly in the place of delivery indicated.

Home delivery will take place from Monday to Friday from 10am to 7pm. We do not deliver on Saturdays or Sundays.

The delivery, at home or in store, entails the transmission of the risk and, consequently, that the deterioration of the products, loss or theft that can be produced from that moment are not the responsibility of endzlab.com.

endzlab.com does not accept postal addresses as valid addresses. In the event that the Contract includes a postal address, the contract will not be valid nor will it obligate endzlab.com to comply with it, which may nevertheless notify such circumstance and withdraw the charges made.

The approximate deadlines for delivery are as follows:

– Home delivery:

To peninsular territories of Spain and the Balearic Islands: 48/72 hours (working days).

To the rest of the world between 5 and 15 working days depending on the type of shipment.

Returns

Endzlab offers you the possibility of returning your purchases within a maximum period of 15 working days after delivery, provided that the products purchased have not been used and are in perfect condition (except specified items).

There will be no returns for handcrafted and customised products made by hand.

For returns of promotional items whose discount applies to a single item or promotions with discount on the total of a purchase, the amount to be returned will be the one which the customer has paid for the item. The amount to be returned will appear on the purchase receipt and not the price that the item had without promotion.

All amounts that had previously been collected by endzlab.com and that had to be returned to customers in accordance with the expected of this clause, (defective items, cancelled orders or when previously agreed) will be paid, to the extent possible, through the same payment method that was used during the purchase.

The conditions established for the returns in this clause will be understood without prejudice of the imperative rights that the consumer has in accordance with the current legislation. Consequently, when the refund is made within the first 14 days from the time of delivery, the provisions of articles 68 and following of the Consolidated Text of the General Law for the Defense of Consumers and Users approved by Royal Legislative Decree 1/2007 in November 16th will prevail over the provisions of this clause.

endzlab.com reserves the right to refuse returns sent outside the set deadline or garments that are not in the same conditions in which they were sent to the customer.